We provide a clear and professional answer to your most frequently asked questions concerning your oak outdoor kitchen or outdoor furniture.

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Warranty and repairs

    • How long is the warranty period on the barbecues?

      Although our suppliers make every effort to maintain the highest quality level of their appliances, a defect in an appliance can occur. All the same, we recommend first reading through the instruction manual provided before contacting us. This can prevent unnecessary costs.

      If you are not able to solve the problem or have identified a defect, you can always submit a service request.

    • What falls under the warranty?

      Wood is a natural product and can swell, shrink, warp or crack. Choosing wood means choosing the charm and character of a living natural product with warmth, character, beauty and authenticity.

      These characteristics are no reason for complaint. However, we do offer a warranty against manufacturing defects or other construction or installation problems.